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These terms govern how your aq11 account works — what you agree to when you access the platform, how your wallet and transactions are handled via FPX, Boost, and GrabPay, and what steps are available to you if something needs to be reviewed. Availability depends on local law and eligible regions in Malaysia.
By accessing your aq11 account, you agree to the terms set out on this page. These terms cover your use of the platform, the games available in the lobby — including titles from Microgaming, PG Soft, and Habanero — and any transactions you make through supported payment channels. Where you fund your account using FPX, Boost, or GrabPay, the terms of this page apply alongside any conditions set by those payment services themselves. We may update these terms from time to time. When we do, the updated version will be published here. Continuing to use your account after an update means you accept the revised terms. If you disagree with a change, you can contact support before continuing to use the platform. Access to the platform and the services described here depends on local law and is available only where local law permits. We do not make representations about availability in jurisdictions where online gaming is restricted. It is your responsibility to understand the rules that apply in your region before using your account.
FPX online banking transactions are subject to your bank's own terms in addition to these.
Boost wallet top-ups processed through your account follow these terms and Boost's own service conditions.
GrabPay transactions to your aq11 wallet are governed here and by GrabPay's applicable policies.
Not everything you encounter on the platform falls under a single rule. Some areas are covered fully by these terms; others involve third-party services with their own conditions. Understanding where the boundary sits helps you know where to go if you have a question.
Login, session continuity, and account security are fully within the scope of these terms. If you switch between mobile and desktop mid-session, these terms govern how your account state is maintained.
Deposits and withdrawals processed through FPX, Boost, or GrabPay fall under these terms for the platform side. Each payment provider also operates under its own separate terms, which apply to the transaction on their end.
Games from Microgaming, PG Soft, Joker, JDB, Bigtime Gaming, and Habanero are available via the lobby and covered here for access purposes. Individual game rules and mechanics are set by the respective studios, not by these terms.
Links to external services, including payment channels and identity verification tools, are outside the scope of these terms. We are not responsible for the content or policies of those third-party platforms.
These terms are not one-sided. You have real actions available to you at any point. You can review your account records after login — your wallet balance, transaction history, and session activity are all visible from the account dashboard. If something looks wrong, you can raise it with our support team directly through live chat or the contact form. You can also request a correction to your account details if they are outdated or inaccurate. We aim to respond to account queries through the support channel you used to raise them. For anything involving your stored payment method — such as a registered FPX bank account or linked Boost wallet — follow the steps shown in the payment section of your account settings.
Transaction history, wallet balance, and session logs are accessible from the account dashboard after you log in.
If your registered information is outdated or incorrect, contact support with the details you want updated and the verification steps shown in your account.
Use live chat or the contact form to ask about any term, transaction, or account behaviour. Our support team handles queries raised through both channels.
If you believe a term has been applied incorrectly to your account, you can request a review. State the specific issue and the transaction or session reference where available.
If you have a question about these terms or about how they apply to your account, there are a few ways to get in touch. We handle policy-related queries through the same support channels as account help — choose the one that works for where you are.
Start a chat session from the support section of your account for the fastest response on terms-related questions.
Submit a written query through the contact form if you need a record of your question or prefer a written reply.
Check the current state of your account terms acceptance, linked payment methods, and policy history directly after login.
We store the account and transaction data needed to run your aq11 session — login state, wallet balance, and game progress. Data is held for as long as your account is active and for the period required under applicable rules. Cookies on the platform manage session continuity so your place in the lobby is kept across page loads and network switches, which matters most when you are on mobile and your connection moves between Wi-Fi and mobile data. You can adjust cookie preferences through your browser settings, though doing so may affect session behaviour. For anything involving data held about your account, contact us through the support form and identify the specific records you want to discuss.
We store login credentials, wallet records, and transaction history to keep your account functional. You can view this from the dashboard after login.
Session cookies maintain your lobby state and payment flow across device switches. Browser settings let you manage cookie preferences at any time.
We hold account and transaction records for as long as your account is active and as required by applicable rules. Contact support to ask about specific records.
Account access is protected through login verification. If you notice unexpected activity on your account, contact support immediately via live chat.
The questions below cover what aq11 account holders in Malaysia ask most often about these terms.
These terms apply from the moment you access your aq11 account. They cover your session activity, wallet transactions through FPX, Boost, or GrabPay, and your use of the game lobby. Availability depends on local law and eligible regions.
We publish updates to this page when terms change. Continuing to use your account after a change is posted means you accept the updated terms. If you want to review the change before continuing, check this page or contact support before your next session.
Your full transaction record — including FPX, Boost, and GrabPay activity — is visible from the account dashboard after login. No separate request is needed. If a transaction is missing or looks incorrect, raise it through live chat with the session date and amount.
Contact our support team through live chat or the contact form. Include the specific term you are questioning and the relevant transaction or session reference. We will review the case and respond through the same channel you used.
Yes. Each payment provider operates under its own service terms, which apply on their side of the transaction. These aq11 terms govern how your wallet and account are handled on our platform. Both sets of terms apply when you make a deposit or withdrawal.
Contact support and state which details need updating, along with any verification information shown in your account settings. We handle detail correction requests through live chat and the contact form. The steps shown in your account settings confirm what verification is needed.