App / Sports
Your account at aq11 — including your session state, wallet activity across FPX, Boost, and GrabPay, and game history — is handled under this privacy policy. We collect only what is needed to keep your account running and your access consistent across devices, and we do not share your personal details without a clear reason tied to your account.
When you open an account with aq11, we collect the information you provide during registration — your contact details, login credentials, and payment method choices — alongside activity records generated as you use the platform. This covers wallet transactions processed through FPX, Boost, or GrabPay, session timestamps, device identifiers, and game activity logs. We hold this data to operate your account correctly: to process deposits and withdrawals, restore your session when you return from a different network or device, and respond to account queries through our support channel. Data is stored on secured servers and accessed only by staff or systems with a defined operational reason. We do not sell your personal data to third parties. Where a payment partner such as FPX, Boost, or GrabPay processes a transaction, they receive only the data their system requires to complete that transfer — nothing beyond it. Access to your account data and the rights available to you depend on local law and are available where local law permits. If local regulations change how we can store or use certain data in Malaysia, we update our practices accordingly and note the change here. The current version of this policy is the one that applies to your account.
This policy applies to data collected directly through your aq11 account and the services we operate. It does not extend to third-party sites, external payment processors beyond what is described here, or any service you reach by leaving our platform.
Covers login credentials, session tokens, device records and authentication activity tied directly to your aq11 account. Your access history across mobile and desktop sessions falls within scope.
Covers transaction records for deposits and withdrawals processed through FPX, Boost, and GrabPay on our platform. The data we hold is the record of the transfer, not your external bank or e-wallet account.
Covers game session logs, lobby navigation history, and any preferences saved under your account. Studio content from providers like PG Soft or Microgaming is delivered through our platform and your activity within it is recorded here.
Does not cover data practices of payment processors, external networks, or linked services once you leave our platform. Those services operate under their own policies, and we have no control over how they handle your data.
You have practical options for managing how your data is held and used. To see what personal information is tied to your account, log in and check the account details section — your registered contact information, linked payment methods, and transaction history are visible there. If something is incorrect, you can update it directly from your account settings or raise a correction request through our support channel. If you have a question about how a specific piece of data is being used, or want to know whether certain records have been retained beyond your active session, contact us through the policy contact path listed in the support section below. We will identify the relevant records and explain what we hold and why. Requests to remove data are reviewed against our retention obligations, which may require us to keep certain transaction records for a period required by applicable regulation.
Log in to your account and navigate to account settings to see your registered details, linked payment methods including FPX and Boost, and your transaction history.
Update your contact information or payment preferences directly in account settings. For corrections that cannot be made self-service, raise a request through our support channel with your account details.
Contact our support team to ask how a specific record or category of data is being used. We will respond with what we hold, why we hold it, and the applicable retention period.
Submit a removal request through our support channel. We will review it against applicable retention requirements and confirm what can be removed and what must be kept under local regulation.
For any question tied to your account data, privacy rights, or a correction request, reach us through the channels below. Our support team handles policy queries alongside account questions — there is no separate privacy desk; use the same contact path you would for any account matter.
Open the chat widget from your account page for real-time support. Use this for urgent data or account queries.
Send your privacy or data query to our support email address shown in your account settings. Include your registered contact detail so we can locate your records.
Check the Help section inside your account for step-by-step guidance on reviewing records, updating details, and submitting data requests.
We apply access controls and encryption to the data stored under your account. Session cookies keep your login state active across pages and are cleared when you sign out; persistent cookies remember preferences such as language and device type so you do not re-enter them each visit. You can manage cookie behaviour through your browser settings, though disabling certain cookies may affect how account features function. Account security depends on both our controls and your login credentials — use a strong, unique password and do not share your account access. If you suspect unauthorised access, contact support immediately using the channels above.
Account data and wallet transaction records are transmitted over encrypted connections. Stored records are protected by access controls that restrict who can read or modify them to authorised operations only.
Session cookies maintain your login state; preference cookies remember your device and language settings. Both types are documented in the cookie settings accessible from your account page.
We keep account records for as long as your account is active and for any additional period required under applicable local regulation. The current state of what is held is visible in your account dashboard after login.
If this policy changes in a way that affects your account, we will notify you through your registered contact detail. To request a formal record of any past policy version, contact us via the support channel.
Answers to the questions we see most often about how this policy works in practice.
We collect the contact details and credentials you enter at registration, your device identifiers, session timestamps, and the transaction records generated when you use FPX, Boost, or GrabPay. We collect only what is operationally needed to run your account.
Yes. Log in and open your account settings to review your registered contact details, linked payment methods, and transaction history. If you want a broader record of what is stored, submit a request through our support channel and we will compile it for you.
Most details — contact information, linked payment preferences — can be updated directly in account settings. For corrections that the self-service form does not cover, contact support with your account reference and the specific change you need, and we will process it.
We do not sell your data. Payment processors like FPX, Boost, and GrabPay receive only the data needed to complete a transaction. No personal data is passed to third parties for marketing or profiling purposes outside what this policy describes.
We retain records for as long as your account is active. After account closure, some transaction records may be held for a period required under applicable Malaysian regulation. The current retention state for your account is visible after login in your account dashboard.
Reach our support team via live chat or the email address shown in your account settings. Describe the specific record or situation you are concerned about. We will review it and respond with what we hold and the steps we will take.