App / Sports
This page sets out how aq11 operates its terms of use, what rights you hold over your account and data, and where this policy applies. Access to our platform depends on local law and is available only in eligible regions — review the scope section below to understand what applies to your account.
aq11 operates under terms that are shaped by the legal framework of the jurisdictions in which access is permitted. Where local law allows, your account, wallet balance, and transaction history are governed by the rules set out in this policy. We apply these terms consistently across all supported payment rails — whether you transact via FPX online banking, Boost, or GrabPay — so that your rights as an account holder remain clear regardless of which method you use. Our terms do not override applicable local law. Where a provision conflicts with a mandatory legal requirement in your jurisdiction, the local requirement takes precedence. We aim to keep these terms written in plain language so you can read them without a legal background. If anything here is unclear, our support team is the right place to start — not a third-party forum or external commentary site. Changes to this policy will be communicated to your registered account before they take effect. Continuing to use your account after that date constitutes acceptance of the revised terms. If you do not accept a change, contact support before the effective date to discuss your options. The current version of this policy is always the one shown on this page.
FPX transactions are processed subject to the terms of your bank and to aq11's payment policy. Your transaction record is visible in your account wallet after each session.
Boost deposits and withdrawals follow the same account-linked policy. Any discrepancy between your Boost record and your aq11 wallet should be raised with support within the period stated in your account terms.
GrabPay is available where local law permits. Eligibility and limits are shown in your account settings at the time of transaction, not as a fixed published rate.
Not every part of your experience on aq11 is governed by the same set of rules. This section draws a clear line between what our policy directly covers and what falls under a separate framework — so you know exactly where to look when a question comes up.
Your login credentials, session continuity, and balance records are fully within this policy's scope. If you switch networks or step away mid-session, your account state is preserved and governed by these terms.
Deposits and withdrawals via FPX, Boost, and GrabPay are covered by our payment policy. Third-party bank or e-wallet terms apply on the provider's side and are outside our direct policy scope.
Game content from our studios — including titles in the slots and live casino categories — is covered by our content terms. RTP figures are shown only where the game or provider publishes them; we do not add or alter those figures.
Links to external sites, third-party tools, or partner services are outside this policy. Once you leave aq11's domain, the terms and practices of the external site govern your experience there.
Knowing your rights means knowing the steps to act on them. Your account dashboard is where most of these actions start — transaction history, registered details, and communication preferences are all visible after you log in. If something looks wrong in your record, the correction path is straightforward: locate the relevant entry in your account, note the reference number, and contact support with that reference. We do not require you to submit a formal written request for routine account corrections — the in-app route is enough for most cases. For questions about how we handle your data, what we retain, and for how long, our support team can walk you through the specifics that apply to your account type. Raising a question does not require you to close your account, and requesting a correction will not affect your wallet balance or session history.
Log in and open the account history section to see your full transaction record, session log, and wallet movements. Each entry carries a reference you can use when contacting support.
Update your registered email, contact number, or payment method from the account settings page. Changes to identity-linked details may require verification — the fields will prompt you through the steps shown there.
If any part of this policy is unclear, open a support ticket and reference the section in question. Our team responds through the channels listed in the support section below.
For questions about data retention or what information we hold on your account, contact support directly. The current state of your data preferences is shown in your account dashboard after login.
If this policy raises a question you cannot resolve through your account dashboard, these are the direct routes to our support team. All channels handle policy-related queries alongside general account help.
Open the chat widget from any page on aq11 while logged in. This is the fastest route for account-linked policy questions — have your account reference ready.
Send a written query to our support address, found in your account settings under Contact Us. Include your registered email and a brief description of the policy section in question.
Log in, go to Help in your account menu, and open a support ticket. This route keeps your query tied to your account record, which speeds up the response for data and transaction queries.
aq11 applies consistent data handling practices across all account types. Here is what that means in practice across the areas your policy questions are most likely to cover.
We collect only the information needed to operate your account and process transactions via your chosen payment rail. Your data is not sold to third parties. What we hold and why is described in the data section of your account terms.
Cookies keep your session active so your balance and game progress stay intact when you switch networks. You can adjust cookie preferences from the settings shown in your browser, though some session functions depend on them.
Your account is protected by the verification steps you set during registration. If you notice unexpected activity, use the in-account security section to review recent logins and contact support immediately.
We retain account and transaction records for the period required by applicable law and our internal compliance obligations. To request information about what we hold or to ask about deletion, contact support through the channels above.
These are the questions we receive most often about how this policy works in practice.
Access to aq11 depends on local law and is available where local law permits. If you are in an eligible region in Malaysia, this policy applies to your account, transactions, and data from the moment your account is active.
Log in and check your account dashboard — your transaction history, registered details, and session record are all visible there. For a broader data query, open a support ticket from the Help section of your account menu.
Raising a policy question or a correction request does not freeze or affect your wallet balance. Your funds remain accessible while a query is being handled unless a separate security hold has been applied and communicated to you.
Yes. Go to account settings and update the relevant field. Changes to identity-linked details like your registered email may prompt a verification step — the account settings page will show you exactly what is required.
Our payment policy covers the aq11 side of each transaction. The payment provider's own terms govern their side. If a transaction does not match your aq11 wallet record, contact support with the transaction reference from your account history.
We notify registered accounts before any policy change takes effect. The updated version will appear on this page from the effective date. If you have questions about an upcoming change, contact support before that date.